工作分析(或者叫职务分析、岗位分析等)是现代人力资源管理所有职能工作的基础和前提。只有做好了工作分析与设计工作,才能据此有效地完成具体的现代人力资源管理工作。目前,在许多企业人力资源管理实务中,都强调以岗位为核心的人力资源管理整体解决方案。实际上,就是指企业人力资源管理的一切职能,都是以工作分析(岗位分析)为基础的。通过工作分析,提炼评价工作岗位的要素指标,形成岗位评价的工具,并通过岗位评价确定工作岗位的价值等级。根据工作岗位的价值,便可以明确员工的任职能力。根据岗位的价值和员工的任职实力的匹配,我们就可以在人力资源管理实践中,根据岗位价值或任职实力发放薪酬、确定培训需求等。
工作分析有观察法、调查法和面谈法等,其中较为简便、投入较少并且非人力资源专家亦可以采用的方法是调查法。在此,我们提供一套适用于调查法的调查表范本,见表6-2。
表6-2工作分析调查表
要求:请如实填写下表,不得有任何隐瞒。
| 姓名: | 职务: |
| 所属部门: | 直接上司: |
| (1)请准确、简洁列举你的常规性工作之内容(超出10项可以另附纸填写,下同): ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (2)请准确、简洁地列举你的临时性工作之内容: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (3)请列举你经常性的决策项目: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (4)请列举你工作范围内所涉及,但你没有决策权的项目: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (5)请描述一下你的上司在工作中是如何对你实施监督的: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (6)你的哪些工作是不被你的直接上司监督的: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (7)请叙述你在工作中因为何种原因接触到哪些职务的员工: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (8)请列举需要作为公司档案留存的文件和资料中,有哪些出自你之手: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (9)完成你的工作,需要使用哪些办公设备和办公用品: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (10)你在人事方面具有哪些权限: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (11)你在财务方面具有哪些权限: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (12)你认为胜任你现在的职务,需要什么文化程度:
| |
| (13)你认为什么类型、性格的人,适合胜任你现在这份工作:
| |
| (14)你认为胜任你现在这项工作,需要几年相关工作经验:
| |
| (15)你认为胜任你现在这项工作,需要接受哪些培训: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (16)你认为胜任你现在这项工作的人,最重要的能力是哪些: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (17)你认为胜任你现在这项工作,最重要的知识是哪些: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (18)你认为胜任你现在这项工作的人,应该具备什么样的心理素质: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (19)请描述你现在的工作环境,并指出你现在这项工作应该有什么样的工作环境: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (20)请描述你的工作关系(包括上司、下属、平级合作者等): ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (21)你现任职务的总体评价是什么: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| (22)你如果有其他需要说明的,请写在下面: ①____________________________________________________________________ ②____________________________________________________________________ ③____________________________________________________________________ ④____________________________________________________________________ ⑤____________________________________________________________________ …… | |
| 被调查者签名: 年 月 日 | |