问：你怎样处理工作中遇到的批评意见？
答：第一次受到一个客户的抱怨时，我发现很难把这些抱怨和我的专业报账
服务分开。那个客户对自动柜员机停工检修感到不满。我知道表示同情和理解往
往能平息这种不愉快。我还认识到，没有客户会对每一样事情都感到满意，即使
他们所有的经历都是积极的。
面试官正寻找一种能表明求职者责任感和职业特性的东西。描述具体的一项
工作计划或习惯曾带给你的麻烦，直到后来你勇敢地面对并克服了这些困难。或
者你可以谈谈你是如何对工作中遇到的特别严厉或者无理的批评与指责做出客
观而专业的反应的。
Q:How have you handled criticism of your work?
A:The first time I had a complaint from a client, I found it difficult
to keep the complaint separate from my professional service of the account.
The client was upset about the downtime on ATM machines. I learned that
showing empathy usually calms an unpleasant situation; I also learned that
no client is going to be happy with everything, even if that client's
overall experience is positive.
问：告诉我你最近一次说错话的情形？
答：我告诉我的朋友丽莎，我不会再参加年鉴俱乐部的聚会，因为我觉得编
辑根本就是个白痴。后来我发现编辑居然是她的堂兄，我立刻向她道歉，并问她
为什么在我说这蠢话时没有作声。幸好，我和她直到现在还是朋友。
每个人都会犯错，能认识错误是很重要的。面试官想了解你是不是具有是非
感，还有你会采取什么措施去弥补过错。别人对你、你的公司或者你的客户留下
一个坏的印象，这会给你的公司带来很大的不利。
Q:Tell me about the last time you put your foot in your mouth.
A:I told my friend Lisa that I d no longer be attending yearbook
club meetings because I thought the editor was a complete idiot. I later
found out that the editor was her cousin. As soon as I found out, I
apologized and asked her why she didn't say anything when I made that
foolish comment. Luckily, she and I are still friends today.