customerservicerepresentative(sales)
sandylin15/f,tower2,brightchina,building1,beijing.
summaryofqualifications
demonstratedabilityintheprovisionofsalessupportservices.includesestablishmentoftheclientbase,extensivecustomerservicing,telemarketing,coldcallingandsalesterritorydevelopment.
consistentlymet/exceededsalesgoalsandinstitutedsalesprograms;salesincreasedfrom$8to$25million.
thoroughknowledgeofmanagementproduction;assuretimelyandaccuratepresentationofgoods;adeptatcoordinatingdeliveryprocesses,organizationofdeliveryschedulesandmonitoringdeliverypersonnel.
extensiveexperienceinfacilitatingoperationalprocedures,respondtocustomercomplaints;resolveproblemelements;interactwithcreditdepartmenttoascertaincustomeraccountstatus.handlesourcingofvendors,contractnegotiation,purchasing,correspondence,accountadjustmentsandinventorycontrol.
exceptionalcommunication/interpersonalandorganizationalskills.
experience
1989-presentoxbridge,inc.
interfacewithmerchandisingpersonnel,atalllevels,andprovidetechnicalinformationoncompanyproductsandservices.
interactwithcustomers,providingadviceintheselectionofproducts.monitorproductiontoensurerealizationofcustomerspecifications.
collaboratewithcontractingmerchandisersforcontractnegotiationonsupplies.conductextensivematerialscostingprocesses.
coordinatedeliveryschedulesandmonitordeliverypersonnel.
organizepromotionaldemonstrationactivitiesforhomeandhewyorkmarketingoffice.
respondtoandresolvecustomercomplaints.
manageofficeoperationsandproducecorrespondence.
controlstockandconductpurchasingprocedures.
assistsalesdepartmentinestablishingclientbase/salesterritories.
education
1993-presentprophetjuniorcollege
associatedeGREeprogram
computeroperationsprogram:lotus1-2-3,databaseiii,typing,word-processing(multimate),businessmath,speechcommunication,introductiontocomputersandenglishcomposition.
notice
backgroundsummaryaccentuatescandidate'sacquiredprofessionalskillsandimpressivetrackrecord.
listingrelevantcoursesaddsweighttocandidate'seducationalcredentials.